Services

1. Bids
2. Bulk Trash Pick-Up
3. Code Administration
4. E-Services
   1. Report a Pothole
   2. Street Light Outage
   3. Street Sign Repair
   4. Street Tree Maintenance
   5. Traffic Light Repair
   6. Property Violations
   7. Report a Concern to Police
5. Fire
6. Parking
   1. Location and Map
   2. Permits and Passes
   3. Parking Rates
   4. Pay a Ticket
7. Parks & Recreation
   1. Park List
   2. Rent a Pavilion or Facility
   3. Rules and Regulations
   4. Tobacco Free Parks
   5. Dog Policy
   6. Recreation Programs
   7. Recreation Facilities
8. Permitting & Inspections
   1. Track Permits & Inspections
9. Planning & Zoning
10. Public Information
11. Utility Billing
    1. Online Forms and Applications

Government

1. Mayor & City Council
   1. Meet the Mayor
   2. Meet the City Council
   3. Meeting Schedule
   4. Agenda
   5. Minutes
   6. Goals and Priorities
   7. State of the City
2. Boards & Commissions
   1. Board of Code Appeals
   2. Board of Traffic & Parking
   3. Board of Zoning Appeals
   4. City Ethics Commission
   5. Historic District Commission
   6. Hagerstown Housing Authority Board
   7. Planning Commission
   8. Hagerstown Loan Review Authority
3. City Code
4. Elections
5. Departments
   1. Administration
      1. City Administrator
         1. Weekly Status & Information Reports
      2. City Clerk
         1. Birth & Death Certificates
         2. Boards & Commissions
         3. City Code
         4. Election
         5. Licenses/Permits
         6. Ordinances & Resolutions
   2. Code Administration and Permitting
      1. Core Values, Vision & Mission Statement
      2. Civil Emergency Operations
      3. Rental Licensing Webinars
      4. Customer Service Survey
      5. Codes / Ordinances
      6. Permits
         1. Building Permits
            1. Next Day Building Permits
            2. Additional Approvals
            3. Residential Energy Efficiency Certificate
         2. Sign Permits
         3. Electrical Permits
         4. Mechanical Permits
         5. Plumbing Permits
         6. Permit Fees
         7. Curb, Sidewalk / Driveway Entrance Permits
         8. Street Closure / Detour Permits
         9. Code Administration Homepage
      7. Permit Fee Calculator
      8. Plan Review
      9. Licensing
         1. Rental Licensing
         2. Trade Licensing / Registration
         3. Vacant Structure Licensing
         4. Hagerstown Licensed Contractors
         5. Unattended Donation Bins
      10. Applications
          1. License Applications
          2. Building Permit Applications
          3. Trade Permit Applications
          4. Engineering Permit Applications
          5. Code Administration Home Page
      11. Inspections
          1. Permit Inspections
          2. Permit Inspection Request
          3. Virtual Permit Inspections
          4. Rental Licensing Inspections
             1. Rental Exterior Inspection Detailed Checklist
             2. Rental Interior Inspection Detailed Checklist
          5. Vacant Licensing Inspections
          6. Community Enhancement Inspections
          7. Inspections Homepage
      12. Brochures
      13. Sidewalk Snow Removal
      14. Online Services / Report a Concern
      15. Public Information Request
      16. Code Administration
      17. The Hub-Bub Podcast
      18. Temporary Outdoor Dining
      19. Newsletter
   3. Communications
      1. Media Inquiries & Public Information
      2. Stay Connected!
      3. Hagerstown Coronavirus
      4. Community Survey
   4. Community and Economic Development
      1. Doing Business
         1. Available Properties (Commercial)
         2. Incentives for Businesses
            1. Enterprise Zone
            2. Partners In Economic Progress Program
            3. Revolving Loan Fund Program
            4. Arts & Entertainment Tax Incentives
            5. City Center and City-Wide Redevelopment Grant
            6. City-Wide Down Payment and Rehabilitation Grant
            7. Rental Property Rehabilitation Grant
            8. HUBZone Program
            9. Opportunity Zone
            10. Spring Sprout Grants
            11. Facade Grant Program
            12. Life Safety Infrastructure Grant
            13. Microenterprise Grant Program
            14. Holiday Cheer Grant
         3. Current Projects
         4. Investor/Site Consultant Toolkit
            1. The Community's City Center Plan
               1. About the Plan
               2. Maps & Documents
            2. Urban Improvement Project
         5. Gigabit City
         6. Resources for Entrepreneurs
         7. Grand Opening / Anniversary Celebrations
         8. Curbside Pick-Up Program
         9. Vendor Applications
         10. COVID-19: Business Resources
             1. Funding Resources for Businesses
             2. Business Resources
      2. Live Here
         1. City Life At a Glance
         2. Incentives for Homeowners
         3. Homeownership Program
         4. Downtown Events
         5. GigaHubCity
         6. Available Properties
      3. Having Fun
         1. City Life at a Glance
         2. Dine Downtown
         3. Curbside Pick-Up Program
         4. Arts & Entertainment District
         5. Historic City Farmer's Market
            1. History
            2. Meet The Vendors
            3. Vendor Application
         6. Imagine Hagerstown Festival
         7. Downtown Events
         8. Hagerstown Cultural Trail
         9. University Plaza
      4. Getting Involved
         1. Adopt-a-Block
            1. Adoptable Blocks Map
         2. Hagerstown Youth Council
         3. Main Street Hagerstown
         4. Neighborhoods 1st
            1. Neighborhoods 1st Groups
         5. Special Events
         6. Vendor Applications
         7. Volunteer Hagerstown
      5. Funding
         1. Incentives for Businesses
         2. Incentives for Homeowners
         3. Community Development Block Grant Program
         4. Sponsorships
   5. Customer Service
      1. Utility Billing Questions
      2. Pay Utility Bill Online
      3. Online Forms
      4. Payment Plan
   6. Engineering
      1. Curbs & Sidewalks
         1. ADA Transition Plan
      2. Drainage & Stormwater Management
         1. Floodplains
         2. NPDES Program
         3. Stormwater Management Program
         4. Homeowner Participation
         5. Hamilton Run Action Plan
         6. Report an Illicit Discharge
      3. Design & Construction
         1. Construction Standards
            1. Transportation Details
            2. Storm Drain
            3. Miscellaneous
            4. Traffic Signals
         2. Street Trees
      4. Mapping & Surveying
      5. Streets & Traffic
         1. Bicycling
         2. Board of Traffic & Parking
         3. Handicap Parking
         4. Pavement Preservation
         5. Traffic Calming
         6. Traffic Data
   7. Finance
      1. Accounting
      2. Annual Reports
      3. Budgeting
      4. Fiscal Policies
      5. Purchasing
   8. Fire
      1. About HFD
      2. Five Year Strategic Plan
      3. Request a Service
      4. Prevention & Education
         1. Juvenile Fire Setters Program
         2. Fire Prevention Tips
         3. Kids Page
         4. Bystander CPR & Public Access AED
         5. Driving Safety
         6. Outdoor Burning
         7. Grill Use
         8. Firework Safety
      5. Fire Marshal's Office
         1. K-9 Calvin
         2. Press Releases
         3. Permits
         4. Fire Codes
         5. Outdoor Burning
         6. Grill Use
         7. Firework Safety
         8. Knox Box
         9. Tips & Complaints
      6. Fire Prevention Tips
         1. Fire Prevention Month
      7. Join Us
      8. Be in the Know
      9. How do I.....?
   9. Human Resources
      1. Staff Directory
      2. Job Opportunities
      3. Hiring Practices
      4. Employee ESS Login
      5. Employee Benefits
         1. Employee Self Service
         2. Health Benefits
            1. Level Plan
            2. Select Plan
            3. Plus Plan
            4. Benefit Links
         3. Dental Benefits
            1. Level Plan
            2. Preferred Plan
         4. Vision Benefits
         5. Maryland State Retirement
         6. Police and Fire Retirement
         7. Empower Deferred Compensation Plan
         8. Flexible Spending
         9. Benefit Resources
         10. Wellness & Other Benefits
             1. Wellness Programs
             2. Employee Assistance Program
             3. Work-Life Balance
             4. Life Insurance
             5. Long Term Disability Insurance
         11. Employee Newsletter
         12. Required Notices & Forms
             1. Personnel Policies
             2. Collective Bargaining
             3. Compliance Notices
             4. Benefits Guide
      6. Compensation Study 2019
   10. Information Technology
       1. Hagerstown: Gigabit City
       2. Broadband Impact Full Report
       3. Broadband Impact Executive Summary
       4. Broadband Needs Assessment
       5. Hagerstown Franchise Agreement
       6. RFI I1580.15 for Broadband Services
       7. City Center Map
   11. Parks & Recreation
       1. Parks
          1. Park Rules & Regulations
          2. Park Improvement Projects
          3. Memorial Tree and Bench Program
          4. Dog Policy / Dog Park
          5. Tobacco Free Parks
          6. Emerald Ash Borer
       2. Recreation Facilities
          1. Fit Room
          2. Potterfield Pool
          3. The Greens at Hamilton Run
       3. Facility Rentals
          1. Facility Use Application
          2. Hold Harmless Agreement
          3. Rallies and Demonstrations
          4. Tent Policy
       4. Recreation Programs
          1. Indoor Programs and Fitness
             1. Yoga
             2. Aerial Fitness
          2. Outdoor Programs
             1. Geocaching
          3. Virtual Programs
          4. 2022 Hub City 100 Miler
          5. Community Garden
             1. Application
             2. Plot Fee Assistance
             3. By-Laws
             4. Garden Map
             5. Garden Rules
             6. History
             7. Contact
             8. Association Minutes
          6. Bicycling
          7. Walking & Hiking
       5. Historic Sites & Museums
          1. Jonathan Hager House
          2. City Park Train Hub
          3. Saylor House at Kiwanis Park
       6. Special Events
          1. City Park Lake 100th Anniversary
          2. Ghost Tour
          3. Trick or Treat
          4. Dog Costume Parade
          5. City Park Lighting
          6. Fox 5 Zip Trip - August 2019
       7. Leagues & Partner Organizations
          1. Ice & Sports Complex
       8. Partner With Us
          1. Sponsors
          2. Volunteers
          3. Recreation Instructors
          4. Vendors and Entertainment
   12. Parking
   13. Planning & Zoning
       1. visionHagerstown 2035 - Comprehensive Plan Update
          1. 2021 Comp Plan Amendments
          2. Comp Plan Amendments
          3. 2019 Comprehensive Rezoning
       2. LMC Amendments
       3. Application Forms
       4. Development Review
          1. Site Plans
          2. Subdivisions
          3. Forest Conservation
          4. Sewer Capacity Program
       5. Fences
       6. Signs
       7. Zoning
          1. Zoning Certificate
          2. Zoning Verification Requests
          3. Rezoning
          4. Board of Zoning Appeals
          5. Zoning Map
       8. Historic Preservation
          1. Historic Districts
             1. Downtown District
             2. Oak Hill District
             3. Potomac-Broadway District
             4. South Prospect Street District
          2. Historic District Guidelines
          3. Repair of Historic Windows
          4. Historic District Commission
          5. Effects of Designation
       9. Land Management Code
       10. Annexation
           1. Water & Sewer Requests
       11. Special Projects & Studies
           1. Bicycle Planning
           2. Vacant & Underutilized Land
           3. Shopping Center Occupancy Study
           4. Jonathan Street Heritage Preservation Project
           5. Civil War Walking Tour
           6. Hagerstown Salutes its Veterans
           7. Central Chemical
           8. Highlight Hagerstown Awards
       12. Planning Commission
   14. Police
       1. Report-A-Concern
       2. Contact Us
       3. About HPD
          1. Administration
          2. Accreditation
          3. Crime Analyst
          4. Criminal Investigation Division
          5. Internal Affairs
          6. I.T. Department
          7. Narcotics Task Force
          8. Patrol Division
          9. Records
          10. Research & Grants
          11. Special Operations
              1. Special Response Team
              2. Crisis Negotiators
          12. Support Services
          13. LGBTQ Liaison
       4. Speed Cameras
       5. Careers
          1. Police Officer
             1. Qualifications
             2. Job Description
             3. Salary & Benefits
             4. Hiring Process
             5. Recruiting information
             6. Testing
             7. Police Officer - Lateral / Certified
             8. Police Officer - Entry Level
             9. Physical Qualification Test (pdf)
             10. Join Our Team
          2. Police Cadet
             1. Qualifications
             2. Job Description
             3. Salary & Benefits
             4. Police Cadet Information Request
       6. Red Light Cameras
       7. Crime Statistics
       8. Hagerstown's Most Wanted
       9. Online Police Report
       10. Security Camera Registration
       11. Press Releases & News
       12. Programs & Services
           1. Auxiliary Police
           2. Crime-Free Housing & Qualifying Calls
           3. Crime Free Multi-Housing (Voluntary Program)
           4. Citizen's Police Academy
           5. Crime Prevention
           6. Fingerprinting
           7. Medication Drop-Off
           8. Neighborhood Policing
           9. Victim Witness Unit
       13. Landlord & Crime Free Training
       14. Tips
       15. Western Maryland Regional Crime Lab
           1. Western Maryland Regional Crime Laboratory
           2. General Forensic Information
           3. History
           4. Laboratory Services
           5. Accreditation and Certification
           6. SOPs
           7. Internship and Employment
           8. Contact Us
       16. Terrorism Awareness
       17. Personnel Commendations & Complaints
       18. Policies & Procedures
   15. Public Works
       1. Parking Division
          1. Citations & Fees
          2. Parking Locations & Map
          3. Parking Meters
          4. Parking Programs & Rates
          5. Parking Management Plan
          6. PayByPhone App
          7. Payments
          8. Permits
          9. EV Stations
       2. Street Division
          1. Bulk Trash Collection
          2. Street Maintenance
          3. Street Cleaning
          4. Street Tree Care
       3. Traffic Control Division
          1. Street Signs & Street Lines
          2. Traffic Signals
   16. Trash & Recycling
       1. Bulk Trash
       2. Residential Trash
          1. Collection Schedules & Zones
          2. Disposal of Prohibited Items
       3. Recycling
       4. Yard Waste
   17. Utilities
       1. Electric Division
          1. Pay My Bill
          2. Residential Service Application
          3. Commercial Service Application
          4. Customer Rights & Responsibilities
          5. Employees
          6. Energy Savings
          7. Our System
          8. Purchase Power
          9. Report a Streetlight Outage
          10. Safety
          11. Street Lighting
          12. Tree Trimming/Vegetation Mgmnt.
          13. Electrical Service Manual
          14. Streetlighting Manual
          15. Tariffs
          16. HLD Electrical Load Sheet
          17. Level 1 Solar Interconnection Packet
       2. Water Division
          1. Director's Message
          2. Consumer Confidence Report
          3. Disinfection with Chloramines
          4. Distribution
          5. Production
          6. Rates & Fees
          7. Water Savings
       3. Wastewater Division
          1. Director's Message
          2. Cured-In-Place Pipeline Rehabilitation
          3. Grinder Pump Policy
          4. Sewage Blockage Policy
          5. Our System
          6. Projects
          7. Smoke Testing
       4. Utilities Engineering
       5. Laboratories
       6. Utility Billing
          1. Water/Sewer Adjustment Form (pdf)
          2. Scams & Fraud

COVID-19

Community

1. About Hagerstown
   1. Demographics
   2. History
   3. Maps
   4. Sister Cities
2. Character Counts!
3. Support Downtown
   1. Dine Downtown
   2. Historic City Farmer's Market
4. Resident x311
   1. Utility Billing and Account Information
   2. Parks & Recreation
   3. Trash & Recycling
   4. Permits
   5. Smoke Detector Testing
   6. Street Sweeping
   7. Bulk Trash Pick-Up
5. Online Reporting
   1. Report a Pothole
   2. Street Light Outage
   3. Street Sign Repair
   4. Street Tree Maintenance
   5. Traffic Light Repair
   6. Property Violations
   7. Report a Concern to Police
6. Citizen Participation
7. Arts & Entertainment
   1. Hagerstown Cultural Trail
8. Gigabit City
9. Move to Hagerstown
   1. We Love City Life!
   2. Financial Incentives
   3. Find a Home
10. Job Openings
11. Live Hagerstown
    1. City Center
    2. City Life at a Glance
    3. Financial Incentives
    4. Buy or Rent
12. Neighborhoods 1st
    1. Neighborhoods 1st Groups
13. Community Involvement
    1. Adopt-A-Block
    2. Board & Commissions
    3. Hagerstown Youth Advisory Council
    4. Main Street Hagerstown
    5. Volunteer
14. City Parks
15. Recreation Programs
16. City Events
17. Visitors
    1. Civil War Walking Tour
18. Volunteer
19. Washington Co. Disability Resource Guide

Business

1. Economic Development | Doing Business
   1. Available Properties (Commercial)
   2. Incentives for Businesses
      1. Enterprise Zone
      2. Partners In Economic Progress Program
      3. Revolving Loan Fund Program
      4. Arts & Entertainment Tax Incentives
      5. City Center and City-Wide Redevelopment Grant
      6. City-Wide Down Payment and Rehabilitation Grant
      7. Rental Property Rehabilitation Grant
      8. HUBZone Program
      9. Opportunity Zone
      10. Spring Sprout Grants
      11. Facade Grant Program
      12. Life Safety Infrastructure Grant
      13. Microenterprise Grant Program
      14. Holiday Cheer Grant
   3. Investor/Site Consultant Toolkit
   4. Gigabit City
   5. Resources for Entrepreneurs
   6. Grand Opening/Anniversary Celebrations
   7. Vendor Applications
   8. Sign Up for DCED E-News
   9. Contact Staff

How Do I...

1. Apply for a Business License
2. Apply for a Job
3. Contact Department Staff
4. Contact Mayor & Council
5. File a Police Report Online
6. Find Cable Franchise Agreement
7. Learn more about the Gigabit City
8. Pay a Parking Ticket
9. Pay Taxes
10. Read City News
11. Register to Vote
12. Report A Concern
13. Report a Problem
14. Request Public Information
15. Reserve an on-street handicap parking space
16. Run for Mayor or Councilmember
17. Sign up for Bulk Trash Collection
18. View City Events
19. View City Maps
20. Volunteer