Customer Service

Main Entrance

Customer Service Entrance Sign

Front Lobby

Customer Service Front Lobby

Customer Parking Area

Customer Service Parking Lot

Customer Service is now located at 32 N. Potomac St., Suite 100. Some free parking is available for 30 min.

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Tax Time Alarm Clock

Customer & Support Services is responsible for billing and collecting all tax accounts and the collection of utility and various payments submitted to the City. The Customer Service representatives in Treasury provide courteous and efficient customer service to the public to assist with payments and questions.

Functions of this department include preparing all bills for real estate and personal property taxes, as well as then providing a collection service for these taxes. The department also collects utility payments, miscellaneous receivables, miscellaneous fees and parking tickets. The Treasurer’s office also has the responsibility of preparing deposits and bank and general ledger account reconciliations.

Our Customer Service Representatives support customers by phone or in person to assist with new service and other electric, water and sewer service-related questions. Customer Service Representatives also accept payments for water and sewer service permits.

Support Services also accepts payments and issues permits for monthly parking in various City of Hagerstown parking facilities. Disputes for parking tickets are handled by the Parking Division, at 50 W Antietam St (Hub City Garage), or by calling 301-739-8577 x479.

Couple Paying Bill

You can now check your account balance and make payments by phone 24/7 for electric, water, personal property tax or real estate taxes with our free automated service. Call 844-451-1585 to pay with Visa, Mastercard, Discover or checking account information.

You can also make a payment free of charge by visiting our online payment portal free of charge. The payment portal accepts even more payment types:

Pay Options

Customers can also continue to make payments in person at Customer Service Center at 32 N Potomac St Suite 100 or by calling 301-790-4160 to speak to a live representative (fee is charged) or via our drop box located beside the drive-up window with a check or money order.

Business such as scheduling moves, making payment arrangements, and inquiring about accounts can be handled by emailing customerservice@hagerstownmd.org or by calling 301-790-4160.

Frustrated Man

Say goodbye to paper clutter! The City of Hagerstown is committed to proactively making bill delivery more efficient. To reduce paper waste and eliminate the risk of postal delays, you can get your water or electric bill sent directly to your email inbox! There is NO FEE associated with going paperless. We are excited to offer you this benefit, allowing you to access your invoice anytime, anywhere.

 

You can also receive your future Invoice notifications via a convenient TEXT message. Save time by paying your Invoice directly from your phone. It's never been easier to pay. Sign up today! (Standard data fees and text messaging rates may apply based on your plan with your mobile phone carrier.) Go to our online payment portal to set up the option you prefer!

Utility Customer Service - (301) 790-4160

If you need to make a payment we encourage you to visit our online payment portal  free of charge or you can use the drop box located beside the drive-up window at 32 N Potomac St Suite 100.

Other general questions can be directed to customerservice@hagerstownmd.org 

Electric service movers can be directed to movers@hagerstownmd.org

Property settlements can be directed to propertysettlement@hagerstownmd.org

Tax questions can be directed to taxes@hagerstownmd.org