COVID-19 MESSAGE While there are currently no disconnections for delinquent accounts per Governor Hogan’s COVID-19 mandates for the State of Maryland, we encourage you to be proactive and set up a payment plan now if you are behind on your bill. Please exercise fiscal responsibility as the grace period is only temporary and terminations will resume when restrictions are lifted by the Governor. Thank you in advance for your cooperation. Customer support can be reached at 301-790-4160.
Energy AssistanceFor information on Energy Assistance programs, please visit the Office of Home Energy Programs website or the City of Hagerstown Customer Service page for additional details.
Responsibilities & Services
For more than 75 years, the City of Hagerstown Light Department (HLD) has been dedicated to providing safe and reliable electric power to our customers, at the most economical cost available, while endeavoring to provide the best reliable service possible. We are made up of 40 exemplary employees from administration, clerical, lineworkers, maintenance, and engineering personnel that are here to keep your lights on.
The division is a publicly owned municipal electric utility, serving more than 17,500 customers within the corporate limits of Hagerstown with a peak demand of 68.6 mega-watts. Roughly 325,000,000 kilowatt hours are purchased at wholesale and distributed throughout our service territory annually.
Division Funding & Service Rates
We are a self-supported City of Hagerstown Enterprise Fund utility, with our total costs for operation derived through our electric rate structures. Being publicly owned means being publicly aware. Our customers, who are also our owners, are our top priority. With that in mind we have always strived to maintain some of the lowest rates in the region. Low rates not only save you money directly by way of lower monthly electric bills, but also decrease electric costs for publicly owned buildings thereby helping to keep taxes as low as possible. We also provide $400,000 to the city's Community Betterment Fund, which was established to provide direct improvement of the quality of life for all citizens of Hagerstown.
We're here to serve you. If you have suggestions or questions, please do not hesitate to contact us.