The username and password you were using to pay the City of Hagerstown online prior to January 31, 2022 will not work for this new website. When entering information for utility payments (electric or water), you must use Account # -  customer ID # Example. 1234567-12345, with the “-“ between the two numbers. You are not required to register a new account with Invoice Cloud but you will have more payment options if you do so.

You can now also make a payment by phone or check your account balance 24/7 for electric, water, personal property tax or real estate taxes with our automated service. Call 844-451-1585.

Please click here for more information on how to use our new Online Payment Portal.