Responsibilities & Services

Welcome to the City of Hagerstown’s Water Division website. Here you will be able to find answers to commonly asked questions, as well as certain facts and figures you can use to better understand how we operate and serve you.

For more than 80 years the City of Hagerstown has been committed to providing safe, potable drinking water to its customers. We are made up of two divisions:

• Water distribution
• Water production

Between the two entities, we have a total of 47 trained and dedicated employees. We hope that this website will help you understand the process that your water goes through in order for it to be safe to consume. system, source, and factors that help bring you safe drinking water.