No. Registration is not required for “One Time Pay.”

No, they do not.

From the Customer Portal Sign On screen, select “Forgotten Password” link near bottom left of screen and follow directions. 

No. If a customer needs to update a mailing address, telephone number they must contact a City of Hagerstown Customer Service Representative:

• By telephone: 301.790.4160
• By email: customerservice@hagerstownmd.org 

AutoPay. AutoPay is a scheduled payment in full for the due date every month. This feature allows customers to automatically pay their bill(s) in full each month. If customers sign up for AutoPay, they will get a reminder several days prior to the payment date. 

• AutoPay must be set up two business days prior to the due date to ensure the payment is processed.

Recurring Scheduled Payments. Recurring Scheduled Payments can be for any amount and customers may select time frames and dates to pay. The bill’s due date remains the same. If a fixed payment option is chosen, the balance due may not be paid in full. Customers may schedule more than one payment per month. There are four options from which customers may choose:

• Pay in full on invoice due date (Note: if this option is selected, the balance due at the time the bill was uploaded to InvoiceCloud is paid).  
• Pay in full on selected day.
• Pay a fixed payment amount on invoice due date.
• Pay a fixed payment amount on selected day.

Payments taken by a Customer Service Representative either in person or by telephone will not show up immediately in Invoice Cloud as a payment. The balance due on the account will reflect on the next business day. 

If a scheduled payment or AutoPay date falls on a weekend, the payment will still process. However, if the payment method is an electronic check (ACH), it may not show up on the customer’s bank account as a pending payment until Monday morning. If a credit or debit card is used, payment will be authorized in real time.

Yes, Google Chrome is recommended.

Yes. The customer receives an email confirming they are enrolled in paperless billing.