All reservations are rain or shine; the City does not issue refunds due to inclement weather.
All requests for refunds and/or changes must be submitted in writing to the Parks & Recreation office at 351 N. Cleveland Ave, Hagerstown, MD 21740. Requests received by the Parks & Recreation officeforty-five (45) business days or more before the date the facility is reserved will receive a fifty percent (50%) refund of the total paid in the form of a credit which can be used for future City Parks & Recreation events or facility reservations. No cash, check, or credit card refunds will be issued. After forty-five (45) days, renter forfeits the entire amount paid.
If you need to change the date or location of your facility rental, please contact our office. The request must be received by the City forty-five (45) business days or more before the original reservation date. No date or location change requests will be accepted by the City if LESS THAN forty-five (45) business days before the original reservation date.