Show All Answers

1. What parts of my water service are my responsibility?

Depending on your particular situation, your responsibility can vary. However, in general the following would apply:

City jurisdiction stops at your water meter, the city reads and maintains the meter. In case of emergencies or for extended non-payment, the city will come out and turn on and off water service.

2. What should I do if I lose water pressure?

First, check all your faucets and plumbing within your home to make sure there is not a problem. You can call the city during regular work hours at (301) 739-8577 extension 690 from 7:00 a.m. to 4:00 p.m weekdays. For after hours emergencies, call (301) 223-7424.

3. My water is discolored or dirty – what should I do?

Run your cold water for 10 to 15 minutes to flush your internal plumbing. If the water does not clear after 15 minutes, call the Water Division at 301.739.8577 ext. 690.

4. My water has a milky or cloudy appearance – what should I do?

Fill a clear glass with water and if the cloudiness clears, there is air in the water associated with the cold water temperatures and the water being pumped through the water distribution system. If the water does not clear after 15 to 20 seconds, flush your cold water for 10 to 15 minutes and if the water is still cloudy, call the Water Division at 301.739.8577 ext. 690.

5. How can I test for a leaking toilet?

If you think you may have a leaking toilet, place several drops of food coloring in the tank of your toilet and if the color appears in the bowl of the toilet, your toilet is leaking. Toilet leaks are the top culprit of high water bills. A typical toilet leak will use 12,600 gallons of water in a 90 day billing cycle.

6. How can I conserve water?

Follow the link. 100 Ways to Conserve Water