What should I do if my grinder pump has an alarm?
If there is a grinder pump failure, the tank which contains the pump will become too full. An alarm light and/or bell located in your basement, kitchen, or other area will automatically turn on. You should:
  • Check the breaker in the grinder pump panel control box. If breaker is tripped – reset the breaker. If the problem persists, please contact us at (301) 739-8577 ext. 650, during normal business hours Monday through Friday, 7:00 a.m. - 4:00 p.m., or (301) 790-3205 any other time. Discontinue water use to prevent overflows and sewage backups into your home. Wait 15 minutes before taking further action. A high level will sometimes cause the alarm to come on. This situation is often self-correcting and the tank will automatically be pumped down. If 15 minutes have passed and the alarm light is still on or if you continue to get an alarm during the next few pump cycles please contact us.

  • Never attempt to open the tank cover.

  • Our technicians will repair the grinder pump or advise you if there is an electrical alarm failure, which is your responsibility to have repaired.

Show All Answers

1. What should I do if the sewer backs up into my house or business?
2. What is a cleanout and where is it located?
3. What should I do if my grinder pump has an alarm?
4. What are smoke tests?
5. What is the purpose of smoke testing?
6. Is the smoke hazardous?
7. Will smoke enter my house?
8. What are methods are used to locate system defects?
9. Will anyone contact me with test results?
10. What is a Cured-In-Place Pipeline Rehabilitation Project?