Utilities

 

425 East Baltimore St.
Hagerstown, MD 21740

(301) 739-8577 ext. 676

301-739-3205 (After Hours)


Phone: for ALL billing and account related inquiries: 301-790-4160

Phone: for Electric, Water, and Wastewater service inquiries and emergencies, see respective page for contact numbers.


Staff
Name Title Email Phone Additional Phone
Hausrath, Nancy Director of Utilities    

Light Department 
Directions

425 East Baltimore St.
Hagerstown, MD 21740

(301) 790-4160 (Billing)

(301) 790-2600 (Outages)

(301) 739-7958


Hours of Operation
Monday - Friday
7:00 a.m. – 4:30 p.m.

Utility Customer Service
(City Hall)
8:00 AM – 4:00 PM.

Staff
Name Title Email Phone Additional Phone
Engineering, HLD   301-790-2600  
Distribution, HLD   301-790-2600  

Laboratories 

Hagerstown, MD 21740

Hagerstown, MD 21740

(301) 739-8577 ext. 676


Hours of Operation
Monday - Friday
7:00 a.m. – 3:30 p.m.


Staff
Name Title Email Phone Additional Phone
Webster-Zahnow, Wendy Chief of Laboratory Testing (301) 739-8577 ext. 676  

Wastewater Divison 

1 Clean Water Circle
Hagerstown, MD 21740

(301) 739-8577 ext. 650

(301) 790-3205 (After Hours)


Hours of Operation
Monday - Friday
7:00 a.m. - 3:00 p.m.


Staff
Name Title Email Phone Additional Phone
Puffenberger, Tyler Deputy Director (301) 739-8577 ext. 653  

Water Division 

Hagerstown, MD 21740

Hagerstown, MD 21740

(301) 739-8577 ext. 690



Water & Wastewater Engineering 
Directions

1 Clean Water Circle
Hagerstown, MD 21740

301-739-8577, Ext. 676

301-790-3205 (After Hours)


Hours of Operation
Monday - Friday
8:00am - 4:30 pm


Staff
Name Title Email Phone Additional Phone
Upshaw, Carrie Admin Secretary (301) 739-8577 ext. 676  



Calls at the City of Hagerstown may be recorded for training or quality control purposes.