Utilities

 

425 East Baltimore St.
Hagerstown, MD 21740


Phone: for ALL billing and account related
inquiries: 301-790-4160

Phone: for Electric, Water, and Wastewater service inquiries and emergencies, see respective page for contact numbers.

Staff
Name Title Email Phone Additional Phone
Hausrath, Nancy Director of Utilities    

Light Department 
Directions

425 East Baltimore St.
Hagerstown, MD 21740

(301) 790-4160 (Billing)

(301) 790-2600 (Outages)

(301) 739-7958


Hours of Operation
Monday - Friday
7:00 a.m. – 4:30 p.m.

Utility Customer Service
(City Hall)
8:00 AM – 4:00 PM.

Staff
Name Title Email Phone Additional Phone
Engineering, HLD   301-790-2600  
Distribution, HLD   301-790-2600  

Laboratories 

Hagerstown, MD 21740

Hagerstown, MD 21740

(301) 739-8577


Hours of Operation
Monday - Friday
7:00 a.m. – 4:30 p.m.

Staff
Name Title Email Phone Additional Phone
Horst, Mike Chief of Laboratory Testing (301) 739-8577  

Water & Wastewater Engineering 
Directions

51 W. Memorial Blvd.
Hagerstown, MD 21740

301-739-8577, Ext. 690

301-790-3207 (After Hours)

301-733-7482


Hours of Operation
Monday - Friday
7:00am - 3:00 pm

Staff
Name Title Email Phone Additional Phone
Douglas, Kellen Engineer (Water / Wastewater) (301) 739-8577 ext. 653  

Wastewater Division 

1 Clean Water Circle
Hagerstown, MD 21740

(301) 739-8577 Ext. 650

(301) 790-3205 (After Hours)


Hours of Operation
Monday - Friday
8:00 a.m. - 4:30 p.m.

Staff
Name Title Email Phone Additional Phone
Moss, Joe Wastewater Division Manager (301) 739-8577 ext. 650  
Webster-Zahnow, Wendy Laboratory Manager (301) 739-8577 ext. 667  



Calls at the City of Hagerstown may be recorded for training or quality control purposes.