Utilities

Physical Address:

425 East Baltimore St.
Hagerstown, MD 21740

Phone:

(301) 739-8577 ext. 676

Emergency Phone:

301-739-3205 (After Hours)

Phone: for ALL billing and account related inquiries: 301-790-4160

Phone: for Electric, Water, and Wastewater service inquiries and emergencies, see respective page for contact numbers.

Staff
Name	Title	Email	Phone	Additional Phone
Hausrath, Nancy	Director of Utilities

Light Department

Directions

Physical Address:

425 East Baltimore St.
Hagerstown, MD 21740

Phone:

(301) 790-4160 (Billing)

Emergency Phone:

(301) 790-2600 (Outages)

Fax:

(301) 739-7958

Hours of Operation
Monday - Friday
7:00 a.m. – 4:30 p.m.

Utility Customer Service
(City Hall)
8:00 AM – 4:00 PM.

Staff
Name	Title	Email	Phone	Additional Phone
Engineering, HLD			301-790-2600
Distribution, HLD			301-790-2600

Laboratories

Physical Address:

Hagerstown, MD 21740

Mailing Address:

Hagerstown, MD 21740

Phone:

(301) 739-8577 ext. 676

Hours of Operation
Monday - Friday
7:00 a.m. – 3:30 p.m.

Staff
Name	Title	Email	Phone	Additional Phone
Webster-Zahnow, Wendy	Chief of Laboratory Testing		(301) 739-8577 ext. 676

Wastewater Divison

Physical Address:

1 Clean Water Circle
Hagerstown, MD 21740

Phone:

(301) 739-8577 ext. 650

Emergency Phone:

(301) 790-3205 (After Hours)

Hours of Operation
Monday - Friday
7:00 a.m. - 3:00 p.m.

Staff
Name	Title	Email	Phone	Additional Phone
Puffenberger, Tyler	Deputy Director		(301) 739-8577 ext. 653

Water Division

Physical Address:

Hagerstown, MD 21740

Mailing Address:

Hagerstown, MD 21740

Phone:

(301) 739-8577 ext. 690

Water & Wastewater Engineering

Directions

Physical Address:

1 Clean Water Circle
Hagerstown, MD 21740

Phone:

301-739-8577, Ext. 676

Emergency Phone:

301-790-3205 (After Hours)

Hours of Operation
Monday - Friday
8:00am - 4:30 pm

Staff
Name	Title	Email	Phone	Additional Phone
Upshaw, Carrie	Admin Secretary		(301) 739-8577 ext. 676

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Calls at the City of Hagerstown may be recorded for training or quality control purposes.

Utilities

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