Utilities

Physical Address:

425 East Baltimore St.
Hagerstown, MD 21740

Phone: for ALL billing and account related
inquiries: 301-790-4160

Phone: for Electric, Water, and Wastewater service inquiries and emergencies, see respective page for contact numbers.

Staff
Name	Title	Email
Hausrath, Nancy	Director of Utilities

Light Department

Directions

Physical Address:

425 East Baltimore St.
Hagerstown, MD 21740

Phone:

(301) 790-4160 (Billing)

Emergency Phone:

(301) 790-2600 (Outages)

Fax:

(301) 739-7958

Hours of Operation
Monday - Friday
7:00 a.m. – 4:30 p.m.

Utility Customer Service
(City Hall)
8:00 AM – 4:00 PM.

Staff
Name	Email	Phone
Engineering, HLD		301-790-2600
Distribution, HLD		301-790-2600

Laboratories

Physical Address:

Hagerstown, MD 21740

Mailing Address:

Hagerstown, MD 21740

Phone:

(301) 739-8577

Hours of Operation
Monday - Friday
7:00 a.m. – 4:30 p.m.

Staff
Name	Title	Email	Phone
Horst, Mike	Chief of Laboratory Testing		(301) 739-8577

Water & Wastewater Engineering

Directions

Physical Address:

51 W. Memorial Blvd.
Hagerstown, MD 21740

Phone:

301-739-8577, Ext. 690

Emergency Phone:

301-790-3207 (After Hours)

Fax:

301-733-7482

Hours of Operation
Monday - Friday
7:00am - 3:00 pm

Staff
Name	Title	Email	Phone
Douglas, Kellen	Engineer (Water / Wastewater)		(301) 739-8577 ext. 653

Wastewater Division

Physical Address:

1 Clean Water Circle
Hagerstown, MD 21740

Phone:

(301) 739-8577 Ext. 650

Emergency Phone:

(301) 790-3205 (After Hours)

Hours of Operation
Monday - Friday
8:00 a.m. - 4:30 p.m.

Staff
Name	Title	Email	Phone
Moss, Joe	Wastewater Division Manager		(301) 739-8577 ext. 650
Webster-Zahnow, Wendy	Laboratory Manager		(301) 739-8577 ext. 667

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Calls at the City of Hagerstown may be recorded for training or quality control purposes.

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