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Posted on: July 15, 2021

Pay By Phone Fee Returns August 1

Pay Bills

Customers, please be aware that effective August 1, the City will resume charging a $10 fee for payments made over the phone; however, easy and convenient fee-free options for paying City utility and tax bills will remain in place.

As always, customers can pay free of charge through the online payment portal at or by utilizing the drop box on the Franklin Street side of City Hall.  The drop box is checked daily and payments are posted each weekday.  Additionally, payments can be made in person in the lobby Monday-Friday from 8am-4pm.

Payments can also be placed in the envelope provided with each utility or tax bill, or in a regular envelope addressed to the City of Hagerstown, and mailed to 1 E. Franklin Street, Hagerstown, MD  21740.

Visit for more information.

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