Customer & Support Services
UTILITY CUSTOMER SERVICE - (301) 790-4160
This department is available to answer a wide range of questions concerning City Light and Water/Wastewater accounts. These include: charges, rates, moving into/out of the service area, payment plans, taking payments, and other issues regarding utility services. Online payment and account information retrieval is available through the Utility ONLINE PAYMENT PORTAL.
TAX DEPARTMENT - (301) 739-8577, Ext 702
You may inquire / pay your real estate / personal property taxes in City Hall - 1st Floor during normal business hours (8:00 AM - 4:30 PM, Monday-Friday). You may also inquire / pay your bill online at TAX PAYMENT PORTAL.
Customer & Support Services is responsible for billing and collecting all tax accounts and the collection of utility and various payments submitted to the City. The Customer Service representatives in Treasury provide courteous and efficient customer service to the public to assist with payments and questions.
Functions of this department include preparing all bills for real estate and personal property taxes, as well as then providing a collection service for these taxes. The department also collects all incoming utility payments, miscellaneous receivables, miscellaneous fees and parking tickets. The Treasurer's office also has the responsibility of preparing deposits and bank and general ledger account reconciliations.
Our Customer Service Representatives support customers by phone or in person to assist with new service and other electric, water and sewer service-related questions. Customer Service Representatives also issue water and sewer service permits.
Customer & Support Services oversees the parking meter and parking deck operations. In addition, Support Services issues parking permits for monthly parking in various City of Hagerstown parking facilities.
Beth Everhart, Customer Service Supervisor
Customer Service Representatives
301-790-4160 between 8:00 and 4:00 M-F
For Tax-related questions:
Phone: 301-797-6210 between 8:00 am - 4:00 pm, M-F
For Electric, Water and Sewer and other customer service-related questions:
Phone: 301-790-4160 between 8:00 am and 4:00 pm, M-F
1 East Franklin Street, 1st floor
Hagerstown, MD 21740